82% of customers leave because they think you do not care about them.
The best way to create customer loyalty is to provide exceptional customer service.
The average CRM adoption rate is less than 50%. (Gartner) Specifically, adoption rates stand at 76% for Salesforce (Salesforce) and 90% for PipelineDeals.
Leads that start in a CRM system convert 47% of the time.
Conversion rates can improve by up to 300% with a CRM.
Customer service can improve by 47% with CRM.
75% of consumers have stopped doing business with a company following a bad experience.